Position: Quality Assurance Specialist
Location: Johannesburg
Closing date: 20 August 2024
requirements:
Grade 12
Diploma or 3-year degree in relevant field
3 years’ experience in similar quality assurance or training role
At least 3 years of supervisory or management experience
Experience in debt collections environment and different collection methods/techniques.
Quality inspection and testing experience
Experience with implementation of corrective action programs, coaching, training and mentoring
Knowledge of relevant regulatory requirements.
Key Performance Areas:
Ensuring that all staff use the same greetings, scripts, after call procedures and accountability standards.
Evaluate adequacy of quality assurance standards.
Develop, recommend, and monitor corrective and preventive actions.
Assure ongoing compliance with quality and industry regulatory requirements.
Interpret and implement quality assurance standards.
Devise sampling procedures and directions for recording and reporting quality data.
Document internal audits and other quality assurance activities.
Position: Consultant – Forecasting Budgeting and Reporting
Location: Roodepoort
Closing date: 21 August 2024
requirements:
- Minimum 4-year degree in Finance
- CA (SA) / ACMA (CIMA) preferred
- Minimum 3 – 5 years’ professional experience.
- Experience in financial planning and analysis, P&L, Operational and Cost Management experience.
- Experience in management accounting leading practices and trends.
- Experience using financial systems and various modules.
- Proven success in delivery of high-quality analytics.
- Experience in working with various stakeholders.
- Experience in working under pressure and delivering under tight deadlines.
Responsibilities:
- In line with the budgeting timelines, develop different financial scenarios for strategic planning purposes based on provided assumptions and business drivers.
- Develop budget and forecasting templates with guidelines and instructions for Opcos and Group in line with the defined timelines.
- Provide assistance to Opcos when performing budgets and forecasts, addressing queries and providing guidance on requirements, key KPIs and deliverables specific to the Opco and the Group roll-up.
- Consolidate budget and forecast information received from Opcos. Track progress and issue resolution that arise due to the consolidation of these results.
Position: Credit Controller
Location: Gauteng
Closing date: 20 August 2024
requirements:
• Minimum Matric
• Diploma in Finance or collections or
• A national Diploma or higher will be advantageous
• At least 2 years’ experience in debt collection environment OR sales/ contact centre environment
• Minimum 1 year’s administrative experience
• Computer Literacy – Experience at intermediate level – MS Office
Responsibilities:
• Perform all relevant tasks within Collections that support the collections’ objective (incl, but not limited to Inbound, Outbound, Legal, Admin, corporate/wholesale).
• Handle disputed accounts and negotiate with customers to bring payment in line with terms.
• Timely execution of high usage reports.
• Timely engagement of customers on default payments.
• Daily handling of diaries, PTP’s, PAR’s, etc.
• Full accountability that all accounts allocated is actioned monthly and is collected on.
• All engagement with customer to be documented with clear and accurate notes on system.
• All arrangements made for payment must be done within delegation and policy.
• Ensuring that the customer call cycle is strictly adhered to and achieved.
Position: Analyst – Insights and Performance Insights and Analytics Fintech
Location: Johannesburg, Gauteng
Closing date: 22 August 2024
requirements:
• Minimum of three-year Degree / Diploma in Data Management or related field
• Fluent in English and one other official South African language
• Minimum of 3 years’ experience in Business Operations, with specific focus on data
• Experience working in a medium-to-large organization
Key Performance Areas:
• To understand the analysis requirements of the business and to identify the underlying data development and design requirement
• Assist in data clean ups to information by ensuring that data is updated and referenced correctly
• Facilitate accurate data analysis and reporting of the Business Intelligence Team
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
Application:
To send your application, please visit https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=South+Africa&locationId=300000000275378&locationLevel=country&mode=location
