Position: Contact Centre Trainee

Location: Midrand

Closing Date: 06 May 2025

Requirements

Minimum Requirements 

• Grade 12
• National Diploma in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or relevant equivalent qualification.

Ideal Qualification:

• Bachelor’s degree in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or relevant equivalent qualification.

Experience:

• 1 year experience in Call Centre or Client Services

responsibilities:

• Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy.
• Assist customers with enquiries regarding products and services, and account information.
• Accurately record and update customer details in the CRM system.
• Escalate complex issues to senior team members or appropriate departments.
• Work closely with other team members to meet service level targets and KPIs.
• Maintain up-to-date knowledge of company products, services, and policies.
• Ensure customer satisfaction through proactive problem solving and effective communication.
• Participate in ongoing training and development to enhance skills and knowledge.
• Provide feedback to improve customer service processes and systems.
• Professionally respond to requests from both external and internal customers.

Position: Inspector- Dangerous Goods X2

Location: Midrand

Closing Date: 25 April 2025

Requirements:

Minimum Qualification:

• National Diploma or Relevant NQF Level 6 Tertiary Education
• Dangerous Goods Certificate(s)

Ideal Qualification:

• National Diploma in Safety Management relevant NQF Level 7 qualification
• Assessor and/ or Moderator Certificate(s)
• Train-The-Trainer Course/ Certificate

Experience:

• 3 years experience in  Aviation Safety /Security  or Dangerous Goods
•  (Dangerous Goods Instructor experience would be advantageous)

responsibilities:

• Perform job-related administration tasks.
• Compile and submit management reports as required.
• Create and maintain a database of allocated clients.
• Create and maintain a database for non-compliances on the findings register
• Handle internal and external correspondence through the Manager: Dangerous Goods.
• Maintain the AVSEC Documents management relating to Dangerous Goods as per the SACAA records management procedures.

Application:

To send your application for any of the above positions, please visit https://sacaa.mcidirecthire.com/External/CurrentOpportunities