Position: Client Service Consultant

Location: Cape Town

requirements:

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience

Job Responsibilities:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.

Position: Executive Office Administrator

Location:  Johannesburg

Closing Date – 31 January 2025

Job Responsibilities:

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Law degree, company secretarial qualifications, business degree

Job Responsibilities:

• Driving transformation and sustainability projects
• Driving commercialisation, execution and special projects 
• Preparation, consolidation and formatting of reports and presentations
• Coordination of Board, Annual General Meeting, Extended Leadership, Board/Regulator engagement and Executive strategic meetings and attend to related administration and logistical aspects
• Conducting basic data analysis to provide insights 
• Draft agendas, consolidate meeting pack, review reports, draft minutes, draft meeting plans and draft resolutions for Board and Board Committee meetings as well as track action items and drive closure 
• Draft and obtain approval of resolutions, director declarations, ethics statements, etc. 

Position: Domain Architect – Integration

Location:  Johannesburg

requirements:

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Qualification/s (NQF level / Diploma / Degree)

• BSc Computer Science, Honours, Engineering or equivalent degree
• Degree in Information technology/Engineering in Information Technology (Essential)

Preferred:

• Degree or Honours or above degree in Information Technology/Software Engineering/Computer Science
• Cloud certification
• TOGAF Certification/ Zachman Certification
• SAFE certification

Minimum Experience Level

• Minimum required experience (essential – relevant industry experience):
• At least 5-year Architecture related experience – Solutions/Business/Domain/Enterprise
• Integration Architecture experience essential
• Advantageous experience:
  • Business Analysis
  • System Analysis
  • Software Engineering
  • Software Development
  • Cloud architecture
  • Multi Enablement

Job Responsibilities:

• Define Current-state Capability Architectures
• Define Future-state Capability Architectures
• Define Roadmap for transformation from current to future state Capability Architectures
• Organisational understanding and alignment around emerging Domain technologies
• Define and enforce Capability Architecture Principles/ Guardrails/ Roadmaps
• Define and enforce Domain Standards
• Determine Domain Technical Debt Rating
• Participation in Architecture Review Board and Solution Alignment Forum
• Consult to programmes (In time, on budget, great quality)
• Engage user community
• Become Preferred technology advisor by business units

Position: BI Analyst- Reg & Risk

Location:  Johannesburg

Closing date: 4 February 2025

requirements:

Minimum Experience Level

• 2-3  years’ experience in IT, BI or Data environment

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

• Diploma, Certificate, Bachelor of Science: Information Technology

Preferred Certifications

• Certification in STEM related field or Data Related

Job Responsibilities:

• Conduct research by undertaking and documenting feasibility and impact study.
• Create a proposed solution based on the Business Requirements Definition (BRD).
• Produce a High-Level Design (HLD) using the BRD.
• Deliver final solution by obtaining customer acceptance and sign off.
• Innovative ideas to help keep the team relevant
•  Perform a Business Analyst role for the team and support, assisting and maintain relevant documentations, share point sites, Jira etc.
• Communicate effectively on progress / status updates and next steps
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Position: Digital Product Owner

Location:  Johannesburg

Closing date: 31 January 2025

requirements:

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Product Owner Training/Course (Formal)

Minimum Experience Level

6 – 10  years’ Digital Product and Agile experience.

Job Responsibilities:

• Manage the scope and move through iterations.
• Assist the Scrum Master to organise Sprint Review Meetings.
• Take lead of scrum teams as the Product Owner.
• Provide guidance in mitigating impediments impacting the completion of Release/Sprint Goals.
• Develop and maintain, prioritized and manage backlog of user stories for implementation.
• Write user stories.
• Create and maintain the Product Backlog according to business value or ROI.
• Prioritize the features in the Backlog before Sprint and set Sprint goals.
• Plan and prioritize product feature backlog and development for the product.
• Provide backlog management, iteration planning, and elaboration of the user stories.
• Develop appropriately detailed specifications for product features so that it is clearly understood by the development teams.
• Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product.
• Develop product pricing and positioning strategies. 

Application:

To send your application, please visit https://jobs.nedbank.co.za/search/?createNewAlert=false&q=&locationsearch=