Position: Agent – Written Correspondence and Live Chat.Commercial Operations SA x3

Location: MTN SA Innovation Centre

Closing date: 31 January 2025

requirements:

Education

• Grade 12
• Minimum of 1-year diploma (or related experience)

Experience

• Minimum of 2 years’ experience in an area of specialization within Customer Service & Operations or Supporting functions.
• At least 1 years’ experience in a written/electronic customer service environment/second/third line support
• A written communication assessment score of 80% and above
• Advantage – Track record of meeting FCR requirements within a customer service environment
• Knowledge of sales techniques and telephone etiquette

Responsibilities:

• Execute consistent delivery of all contracted KPIs (individual, business unit and shared KPIs) with a key focus on sentiment conversion and customer retention
• Operate across all Written Correspondence touchpoints (email & WhatsApp) and within the Outbound Contact Center as dictated through Standard Operating Procedures (SOP), and in alignment with quality standards
• Provide first line support across Written Correspondence, responding to enquiries that include topics related to (but not limited to) MTN products & services, billing & account
  management, MFS, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical enquiries, etc.
• Ensure that issues that cannot be resolved at 1st contact or where service has been compromised, are escalated to second line support in line with the escalation processes
• Adhere to channel designation through work-force-planning and KPI’s

Position: Engineer – Submarine Cable Station.Technology Information

Location: MTN Harrington Switch, Cape Town

Closing date: 4 February 2025

requirements:

Education:
• Technical/Engineering Diploma (Electrical Engineering) – Mandatory
• IT certificate/diploma will be an advantage as additional qualification

Training:
• Type A, Type B1 & B2 and Type AB submarine Cable System training – will be provided.
• Cross section of Transmission equipment training (WDM, SDH, OTN) – Required

Responsibilities:

• International Submarine Cables carrying high volume and high value international traffic for MTN, its customers as well as 3rd parties.
• Operating submarine cable infrastructure on behalf of MTN and its consortium co-investors within South African territory, Exclusive Economic Zone (EEZ) and international        waters.
• Shared infrastructure require interfacing with counterparts from global operators
• Wide range of technologies and specialist fields requiring an understanding of the maritime and marine environment, geophysical influences and other seabed users in           addition to the optical fibre submarine cable technologies
• Aggregate and balance operational requirements across diverse geographies and supporting varied service platforms
• Integrate requirements from multiple internal and external stakeholders to provide the relevant services to support business requirements

Position: Consultant – Global HR Planning, Reporting and Analytics

Location: MTN Head Office, Innovation Centre, Fairland, Johannesburg

Closing date: 28 January 2025

requirements:

Education:
–    Minimum of 3-year tertiary degree/diploma (Mathematic/statistics/Commerce/Sciences/ Human Resources, Business Studies and/or Equivalent)
–    Relevant certification / accreditation / membership with professional bodies such as HR Analytics Professional and Oracle Certifications (BIEE), etc. (advantageous)

Experience:
–    Minimum of 5 years’ experience in working in telecommunication environment with specific focus on budgeting/reporting/data management/advanced People Analytics/ Data sciences/Business Intelligence
–    Experience in ERP (Oracle preferred)
–    Project management experience
–    Worked across diverse cultures and geographies
–    Experience working in a medium to large organization 
–    Experience in Telecom Business will be advantageous 

Key Performance Areas: 

–    Provide input into strategic meetings when required
–    Provide input to enterprise wide transformation initiatives when required
–    Provide input to and ensure adequate risk mitigation and controls
–    Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
–    Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Position: UI/UX Designer Specialist

Location: MTN Head Office, Innovation Centre, Fairland, Johannesburg(Hybrid)

Closing date: 28 January 2025

requirements:

Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field
• Relevant industry certifications e.g., Certified UX Designer

Experience:

• 5+ years of relevant working experience 
• Minimum of 3-5 years of experience in UI/UX design, with a demonstrated ability to deliver effective design solutions 
• Expertise in creating and implementing user-centric design solutions 
• Experience in working on design projects in a professional environment and collaborating with cross-functional teams 
• Additional coursework or training in UX design methodologies or tools is a plus

Responsibilities:

• Conduct in-depth user research, including interviews and usability testing, to provide insights based on the agreed design principles 
• Collaborate with product managers, developers, and other stakeholders to understand requirements and ensure that designs align with project goals 
• Participate in design reviews, provide constructive feedback, and collaborate with team members to solve design challenges and ensure alignment with project goals
• Collaborate with the team to estimate and prioritize user stories, ensure that work is completed within sprint timelines, and adapt to changing requirements
• Plan and conduct usability testing sessions to evaluate the effectiveness of design solutions
• Incorporate and analyse the feedback received from users and stakeholders and convert them into design iterations to enhance the functionality and user satisfaction 
• Maintain and contribute to design standards and guidelines to ensure consistency across products 
• Stay abreast with industry trends, design best practices, and emerging technologies to apply innovative solutions to design challenges 

Position: Planner – Radio Planner Special Projects

Location: MTN New Germany Switch

Closing date: 28 January 2025

requirements:

Education:

Minimum of 3 year degree/diploma in B Sc Electrical/Electronic Engineering

Fluent in English and language of country preferable

Experience:

Minimum of 3 years’ experience in RF or telecommunications. GSM experience will be an advantage.

Experience in supervising othersExperience working in a medium organization

Key Performance Areas:

1. Prepare presentations of network plans for EBU clients as and when required 
2. Collaborate with others regarding planning and support issues e.g. regional PMs, implementation and support teams
3. Interface with appropriate support teams ie Optimisation/ Transmission for any out of scope quality or interface requirement

Application:

To send your application, please visit https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=South+Africa&locationId=300000000275378&locationLevel=country&mode=location