Position: MIS Specialist- Fraud Detection

Location:  Johannesburg

Closing Date: 9 September 2024

requirements:

Essential qualifications:

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred qualification:

• B degree that includes Economic, Mathematics, Statistics, Information Systems and/or Finance

Minimum experience:

•    5 years experience in information management

Job Responsibilities:

•    Deliver analytics and reports for business visibility and action by evaluating and consolidating feedback.
•    Track and monitor fraud losses and preventions and the effectiveness of fraud detection initiatives by analysing trends.
•    Develop interactive dashboards and reports using PowerBI, SQL
•    Determine business and client data needs through engagement with stakeholders.
•    Communicate with internal/external stakeholders by participating in information sharing sessions.
•    Build and maintain relationships with internal/external stakeholders through formal engagement processes. 
•    Distribute qualitative reports on time by adhering to processes and procedures, control measures and business requirements.

Position: Money Laundering Investigator

Location: Johannesburg

Closing date: 5 September 2024

requirements:

Diploma

5 years experience in banking and/or financial institution

Job Responsibilities:

• Interact with stakeholders within Group Forensic Services (GFS) to build and maintain mutually beneficial relationships to ensure alignment of regulatory requirements and to ensure further action taken on matters referred.
• Provide objective input to stakeholders on, and create awareness of, unusual and/or suspicious activities and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
• Respond to requests for guidance on unusual and/or suspicious activities from stakeholders.
• Provide information to stakeholders on unusual and/or suspicious activities.
• Manage billable hours allocated. Investigate alleged unusual and/or suspicious transactions.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Position: 80 Hour Service Consultant

Location:  Cape Town

Closing date: 2 September 2024

requirements:

Diploma

Must have a Higher Certificate in Banking Services – NQF5

• Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

Job Responsibilities:

• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.

Position: Business Product Specialist

Location:  Johannesburg

Closing date: 6 September 2024

requirements:

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

3 – 5 years relevant experience in product management.

Job Responsibilities:

• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy – process- system – operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.

Position: Sales and Service Advisor

Location:  Kleinmond

Closing date: 3 September 2024

requirements:

Diploma

Must have 1 – 2 years Retail/Banking Client Service, Sales, Relationship experience

Job Responsibilities:

• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client’s financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

Application:

To send your application, please visit https://jobs.nedbank.co.za/search/?createNewAlert=false&q=&locationsearch=