Position:Industrial Relations Assistant

Location:
Umhlanga, KwaZulu-Natal

Closing Date: 29 August 2024

requirements:

You Bring:

• Matric
• Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)

A Bonus To Have:

• Valid Drivers license
• Diploma/ Degree qualification/ studying towards
• 2-3 years Report writing

responsibilities:

• Managing IR Inbox and attending to all warning queries
• Assisting HR Consultants in drafting warnings when required
• Offering accurate IR Support and advice to Managers and Branches regionally.
• Processing of warnings, hearings, suspensions and hearing outcomes i.e. dismissals on People System.
• Uploading hard copies of warnings, hearings, suspensions, and hearing outcomes i.e. dismissals on People System.
• Filing hard copies of warnings, hearings, suspensions and hearing outcomes etc.

Position: Customer Service Consultant- Deposits X6

Location: Durban, KwaZulu-Natal

Closing Date :29 August 2024

requirements:

• 6 months Customer Service experience.
• Basic Financial experience

responsibilities:

• Ensure that unaccounted transactions are attending to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Respond to customer queries via calls, live chat and emails.
• Perform prescribed confirmation checks to confirm the identity of the customer before the account can be accessed to assist with customer queries or branch withdrawals.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Assist with the updating of client banking details where needed.
• Ensure that phones are not unnecessarily paused out from the call system.

Position: Housekeeper

Location: Phuthaditjhaba, Free State

Closing Date :27 September 2024

requirements:

Housekeeping experience.

duties:

• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch

Position: Betting Clerk

Location: Chatsworth, KwaZulu-Natal

Closing Date :02 September 2024

requirements:

1-2 years in Gaming Industry.

responsibilities:

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Position: Withdrawals Administrator (X6)

Location: Durban, KwaZulu-Natal

Closing Date :19 September 2024

requirements:

• Administration Experience.
• 1 Year Contact Centre Experience 
• Knowledge and experience using direct email communication, knowledge and experience using MS outlook and Microsoft related programs such as MS team, MS word , MS excel.

Advantageous

• Certificate in Administration

responsibilities:

• Respond to and action customer queries and requests to update banking details by various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and imagine is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Assist with withdrawals when needed.
• Any ad hoc duties.

Application:

To send your application, please visit https://hollywood.simplify.hr/#currentVacanciesContainer