Virgin Active Vacancies

Position: Customer Service Agent

Location: Cape Town

Closing date: 31 March 2024

Matric qualification or equivalent qualification
Up to 3 years’ experience within a contact centre in an agent or similar role
Must be able to converse, read and understand English
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection
An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email

Our Customer Service Agent role is to provide effective customer service to all internal and external customers telephonically or via written correspondence
Captures all data relevant to the call or service intervention efficiently and accurately
Adheres to all business Policies, Procedures and Processes
Resolves all customer queries within the agreed SLA for the department
Liaise and coordinate with internal and external stakeholders
To offer a solution-based approach to all customer interactions tailored to the needs of the individual member

Position: Fitness Instructor

Location: Pietermaritzburg

Closing date: 17 March 2024

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times

Position: Club Administrator

Location: Pietermaritzburg

Closing date: 17 March 2024

Matric qualification essential
Basic accounting and bookkeeping qualification or certification an advantage or experience
1 -2 years proven administration experience
Must be comfortable to take the lead on hard decisions and take accountability for them
Computer literacy in MS Office Suite
1- 2 years in a customer service orientation environment
Must be able to manage the full administration function and juggle multiple priorities within the office
Must be able to work flexible hours and over weekends as required

Maintaining general administration functions, including administration of HR documentation, creditors, petty cash and ad-hoc club administration, eg uniform, stationary, stock control as required.
Manage salary process from data input to payroll submission
Ensuring effective communication to all departments
Delivering excellent member service, managing all admin related queries
Action relevant DIY within framework of authority
Managing, training and developing staff within the department or related to admin within the club
Performing daily, weekly and monthly audits as per the companies’ requirements
Ensuring compliance audit requirements and correcting non-compliance from audit reports

Position: Sales Consultant

Location: Durbanville

Closing date: 22 March 2024

Relevant marketing and promotions experience
Presentation skills with the ability to influence credibly at all levels up to senior stakeholders
Experience of working within the digital space
Ability to build authentic relationships
Ability to work remotely with a good work ethic

Plan each day and month in advance, in order to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
Abide by the Virgin Active sales processes and systems provided by Virgin Active.
To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.

Position: DevOps Engineer

Location: Claremont

Closing date: 31 March 2024

DevOps and Automation Expertise: At least 3 years of hands-on experience in DevOps practices, including automation of build, testing, and deployment processes in a high-velocity development environment.
Azure Cloud Proficiency: Advanced knowledge of Azure Cloud services, with a focus on deploying and managing scalable, reliable infrastructure. Experience with Terraform for infrastructure as code is essential.
Strong Communication Skills: Exceptional ability to articulate technical requirements in a way that business stakeholders can understand. You should be able to engage with and win the hearts and minds of both technical and non-technical audiences.
Advocacy for DevOps Culture: Passion for promoting DevOps culture, tooling, and methodologies within the team. A champion for continuous integration, continuous delivery, and agile practices.

Automation Mastery: Spearhead the development and optimization of CI/CD pipelines, ensuring that code integration and deployment are seamless, efficient, and automated. Your aim is to turn manual processes into automated marvels.
Cloud Infrastructure Innovation: Utilize your expertise in Azure Cloud and Terraform to architect and manage resilient and scalable cloud infrastructure. You’ll ensure our mobile applications have a solid foundation to perform flawlessly.
DevOps Culture Champion: Infuse the DevOps philosophy throughout the mobile app team, advocating for continuous integration, continuous deployment, and continuous improvement. Your leadership will inspire a shift towards a more agile and collaborative development environment.