Position: Call Centre Sales Agent

Location: Western Cape

requirements:

1 – 2 years experience in a similar environment

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

responsibilities:

• Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Position: Project Coordinator

Location: Johannesburg 

requirements:

1 – 2 years experience in a similar environment

Further Education and Training Certificate (FETC) [NQF Level 04] in Project Management

responsibilities:

• Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Plan for, administer and process project management related tasks and activities effectively and efficiently in alignment with performance objectives.
• Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Collect information for project tracking and status reporting according to defined project reporting standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Position: Funds Administrator

Location: Johannesburg

requirements:

1 – 2 years experience in a similar environment

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

responsibilities:

• Assist in the compilation of financial statements in line with the audit file and approved accounting framework related to identified funds.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Check fund calculations for accuracy in an efficient and effective manner according to set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Position: Claims Administrator

Location: Johannesburg

requirements:

1 – 2 years experience in a similar environment

Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting

responsibilities:

• Reconcile specific individual claim histories, resolving queries timeously and accurately.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Collates, records and examines information to make claim settlement determinations and approves or denies payment in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Position: Customer Service Manager

Location: Johannesburg

reequirements:

3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level

Certificate FET (Private and Public) [Level TBA: Pre-2009 was L5] in Generic Management

responsibilities:

• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
• Manage a team of key account managers to deliver a level of service consistent with the INN8 service promise.
• Innovate and implement initiatives to improve service to our advisers.
• Feed into the GIP programme requirements, improvement and initiatives to improve service.
• Responsible for model office testing of key features from the programme and whether defects and manual work arounds should be accepted.

Application:

To send your application for any of the above positions, please visit https://careers.liberty.co.za/search/?createNewAlert=false&q=&locationsearch=